Code of Conduct

How We Treat Each Other

What makes Convercent special?

At our core, it’s our people. We show up, every day, with gusto and verve because we know that we are part of something bigger in making the world a better place by driving ethics to the center. We are a company of consequence.

We weave our values into everything we do – how we treat our customers, how we treat each other, the design of our technology, and every aspect of our decision-making. We make decisions firmly grounded in integrity, and will not sacrifice our values for the sake of a business win.

We challenge each other- in words, ideas and actions- and we do it with respect. What we are doing isn’t easy, but it’s possible through our relentless focus on innovation. And when it gets hard, we dig deeper. We owe it to our customers, our business partners, and ourselves to do nothing less.

We believe that if you design a work environment that embraces transparency, creativity and positivity, innovation springs to life. We approach obstacles as opportunities and employ curiosity to push the boundaries of our ideas and inventions. But with that freedom comes responsibility in making the right decision, even under pressure.

We believe that success is not always linear. An essential part of growth is giving each other the freedom to take healthy risks. Mistakes will be made, and when they are, we have a responsibility to identify the mistake and find a solution. We will never compromise our values or the brand and reputation of Convercent by taking a risk that could harm our business or that of our customers.

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We use active curiosity to understand and collaborate while respecting our differences.

We maintain a work environment that is respectful, inclusive, professional and safe. We believe that all of us should have an equal chance to contribute and succeed based on the merits of our work.

Diversity is not a program or project at Convercent. We believe that it is through embracing our differences we are a stronger, healthier culture capable of doing extraordinary things.

Our teammates have the right to their personal beliefs and we encourage them to share them openly, as long as those beliefs are shared respectfully and do not restrict anyone else’s.

We realize the power of our words—and the power of their omission. We encourage our teammates to participate on social media, but to remember to think before posting, and to follow our social media policy.

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Approach an online conversation or social media post as if you’re talking to the individual in person. If you can’t do it in a way that treats the other person with dignity and respect, you shouldn’t post it.

Discrimination, harassment and bullying have no place in our culture and we will take swift action to remove such behavior. We trust and respect our teammates, and with that comes mutual responsibility to hold each other accountable for our words and actions and have uncomfortable conversations when we have steered off course. See our harassment and discrimination policy.

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We make employment decisions – recruiting, hiring, and promotions- based on the talent of our teammates, without regard to a protected class. We are passionate about living our values and ensuring that each teammate is treated with respect and dignity.

Leader responsibilities

Leaders have a fundamental impact on culture through their words and actions. Our leaders are responsible for being living examples of the Code of Conduct and our values. We expect leaders to earn the trust of their teams, respect the voices that speak up, apply fairness and consistency across their teams, and lead with integrity and transparency.


A: All teammates are entitled to a workplace where their teammates and leaders treat them with dignity and respect. You should discuss your concern with your leader, the Employee Experience Team, Ethics & Compliance or the Open and Honest Helpline.

A: If the teammate who is the target of the joke finds this offensive and it interferes with his work performance, it can be considered harassment. It could also offend others, even if it doesn’t offend the teammate. Regardless of whether or not the comment seems to offend the teammate, demonstrate care by not using words or actions that isolate, embarrass or make the teammate feel badly.

A: Questions or concerns about benefits, conflict with teammate or leader, workplace conduct, discrimination, performance, compensation, theft, and harassment are just a few of the many topics.

A: Unwelcome remarks, gestures, or physical contact; display of sexually explicit or offensive pictures or other materials; sexual or offensive jokes or comments (explicit or by innuendo); verbal abuse; threats or taunting.

A: You have the right to your personal beliefs and we encourage you to share them openly, as long as those beliefs are shared respectfully and do not restrict anyone else’s. Be mindful of emotionally-charged topics and with whom you’re having the discussion.

A: If you feel comfortable saying something directly to the customer, do so. You should never feel that your personal safety or being treated with dignity and respect should be compromised because the behavior is from a customer. Immediately report the situation to your leader, Employee Experience, Ethics & Compliance or the Open and Honest Helpline.