Confidential – Most private or sensitive information that must be controlled always. Disclosure may cause severe problems for Convercent, its customer or business partners. Access to this information must be approved by the Executive information owner. Examples include client data, mergers and acquisitions, and legal information protected by attorney-client privilege.
Restricted – Private information restricted to those with a legitimate business need. Disclosure may cause significant problems for Convercent, its customers or business partners. Access to this information must be approved by an information owner that is typically a director level or higher. Examples are customer account information, billing and invoices.
Internal Use Only – The information is intended for use within Convercent, and in some cases business partners. Disclosure of this information to outsiders may cause problems for Convercent, its customers, or business partners. This type of information is widely distributed within Convercent or it could be distributed within the organization without advance permission. Examples are internal telephone book, most electronic messages, and incident or root cause analysis reports.
Public – This information has been approved for public or prospect release. Disclosure of this information will not cause problems for Convercent, its customers, or business partners. Examples are approved marketing brochures and material posted to the Convercent web page.